Our Strategy
Vision
How we are going to change the world
Leading change and delivering excellence within healthcare.
Mission
What are we going to do
Focus on growth to become the leading provider of support services that enable safe, effective, efficient and timely patient care, reinvesting in the NHS.
Six Key Pillars
How we are going to do it
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People and Culture
We will employ, motivate and retain the best people to create a high performing team through a progressive colleague strategy which reflects our Values and Behaviours and delivers rapid and positive change.
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Technology and Data
We will bring the full potential of new technologies to improve quality and efficiency, and reduce the cost of our services.
We will collect and analyse as much relevant data as we can find and put data science driven decisions and insights at the heart of everything we do.
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Customer Experience
We will maintain a relentless focus on service delivery, client and staff satisfaction and financial discipline.
We will be recognised as delivering the best customer experience.
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Growth through Partnerships
We will create tightly managed commercial partnerships with market leading suppliers who can bring investment, innovation and risk sharing into the NHS.
We will seek out new Healthcare and NHS Clients who share our vision and work in a bold partnership with them to realise benefits and opportunities at pace.
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Transformation
We will radically transform services with continual process optimisation, lean/six sigma redesign and data science.
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Sustainability
We will work to partnership with Clients to make significant changes which deliver a more sustainable future.